The management is firmly convinced that to successfully manage the Organization it is essential:

  • a systemic approach, visible and understandable by all;
  • identify the risk factors and opportunities that impact the quality management system, so that the expected results can be achieved;
  • set up, maintain and use a quality management system, designed to continuously improve all activities, taking into account the needs of the interested parties, which are: customers; the oranization, made up of members, managers and staff; providers.
  • compliance with rules, laws, regulations and customer specifications
  • apply the seven principles of quality management, described below and necessary for the achievement of the objectives:
  • Focus on the customer. Quality management focuses mainly on meeting customer requirements and on the commitment to exceed their expectations. Every aspect of the interaction with the customer provides an opportunity to create greater value for the customer by contributing to the lasting success of the Organization.
  • Leadership. Leaders establish, at all levels, unity of purpose and direction and create conditions in which people actively participate in the achievement of the organization’s objectives.
  • Active participation of people. Competent, empowered and actively engaged people at all levels throughout the organization are essential to increase the organization’s ability to create and deliver value.
  • Process approach. Consistent results are achieved most effectively and efficiently when activities are understood and managed as interrelated processes that act as a coherent system.
  • Improvement. Successful organizations are continually focused on improvement.
  • Evidence-based decision-making process. Decisions based on the analysis and evaluation of data and information are more likely to produce the desired results. The decision-making process can be complex and always involves a component of uncertainty. It is important to understand cause and effect relationships and potential unintended consequences. The analysis of facts, evidence and data leads to greater objectivity and confidence in the decision-making process.
  • Relationship management. For lasting success, the organisations manage their relationships with relevant stakeholders, as the the suppliers.

The Organization’s quality management system is the necessary tool to ensure the achievement of the Quality objectives. It describes and defines the Organization, resources, responsibilities, procedures, standards and applicable technical rules.

The general management favors the application, improvement and development of the quality management system and works to ensure that the principles of total quality management are disseminated, understood and shared by all employees and collaborators of the Organization. Therefore, staff are required to comply with the requirements of the Quality Manual and related documentation for the activities of their own competence.

The Quality Policy commitments of the general management are translated into an OBJECTIVE PLAN, which contains the measurable objectives and which the general management undertakes to achieve, providing all the managers involved with the necessary resources and support.

The general management periodically reviews the adequacy of the quality management system, quality policy, objectives and indicators, intervening where there are opportunities for improvement.

The General Management

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